IT Service Management(ITSM)
The topic "ITSM" covers IT Service Management and the automation to make it work better.
There are two suites "SMAX" and "SMA-SM", the former runs containerized in clouds, the latter is aimed at on-premise installations:
There are two suites "SMAX" and "SMA-SM", the former runs containerized in clouds, the latter is aimed at on-premise installations:
- Service Manager Automation-X (SMAX)
- Service Manager (SM)
- Service Manager Service Portal (SMSP)
- Business Value Dashboard (BVD)
- Operations Bridge Analytics (OBA)
- IT Business Analytics (ITBA)
- Operations Bridge Reporter (OBR)
- IT Operations Compliance (ITOC)
Trainings:
CCF ITSM ‑ CCF: IT Service Management
Code
Title
Days
Price
Outline
SM ‑ Service Manager 9
, Product Release 9.6x
Code
Title
Days
Price
Outline
ITSMA ‑ Service Portal 9
, Product Release 9.6x
Code
Title
Days
Price
Outline
SMSP700
Fast Intro Service Manager Service Portal
on request
ITSMA-X ‑ Service Portal Cloud 2019.02
, Product Release 2019.02
Code
Title
Days
Price
Outline
SMSPx700
Fast Intro to Service Manager Cloud Service Portal
on request
BVD ‑ Business Value Dashboard 10
, Product Release 10.x
Code
Title
Days
Price
Outline
BVD700
Fast Intro to Business Value Dashboard
on request
OBA ‑ Operations Bridge Analytics 3
, Product Release 3.0x
Code
Title
Days
Price
Outline
APM ‑ Application Performance Management 9
, Product Release 9.50
Code
Title
Days
Price
Outline
OBR ‑ Operations Bridge Reporter 10
, Product Release 10.40
Code
Title
Days
Price
Outline
CCF-SMAX ‑ Concepts, Components, Functions - SMAX
, Product Release 2019.02
Code
Title
Days
Price
Outline
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Public Training Schedule
Code
Title
Days
Week
From
To
Price
CCF-SMA
Concepts, Components, Function: IT Service Management Automation
2
10
07.03
08.03.2019
16 TU = 1200€
CCF-SMA
Concepts, Components, Function: IT Service Management Automation
2
36
02.09
03.09.2019
16 TU = 1200€
SMAX-ADM
SMAX Administration
5
19
06.05
10.05.2019
40 TU = 3000€
SMAX-ADM
SMAX Administration
5
39
23.09
27.09.2019
40 TU = 3000€
SMAX-CDF
SMA-CDF Up And Go
4
15
08.04
11.04.2019
32 TU = 2400€
SMAX-CDF
SMA-CDF Up And Go
4
37
09.09
12.09.2019
32 TU = 2400€
SMAX-STU
SMAX Studio and selected processes
2
21
23.05
24.05.2019
16 TU = 1200€
SMAX-STU
SMAX Studio and selected processes
2
42
17.10
18.10.2019
16 TU = 1200€
SMAX-USE
SMAX Use
3
21
20.05
22.05.2019
24 TU = 1800€
SMAX-USE
SMAX Use
3
42
14.10
16.10.2019
24 TU = 1800€
CCF-SMAX
Concepts, Components, Functions - SMAX
1
x
27.05.2019
8 TU = 600€
CCF-SMAX
Concepts, Components, Functions - SMAX
1
x
01.07.2019
16 TU = 1200€
CCF-SMAX
Concepts, Components, Functions - SMAX
1
x
02.09.2019
16 TU = 1200€
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News
A wide, powerful range of integrations are available. E.g:- automatically generated incident tickets from OMi events
- using UCMDB-Browser to view CIs
- using OO for automation
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