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IT Service Management(ITSM)
The topic "ITSM" covers IT Service Management(ITSM) - which extends into
Enterprise Service Management (ESM) - and the automation to make it work.
The suite "SMAX" can include "AMX", "CMS", and "HCMX".
Enterprise Service Management (ESM) - and the automation to make it work.
The suite "SMAX" can include "AMX", "CMS", and "HCMX".
- Service Manager Automation X (SMAX)
- Service Manager (SM)
- Configuration Management System (CMS)
- Hybrid Cloud Management X (HCMX)
- Asset Management X (AMX)
News
A wide, powerful range of integrations are available. E.g:- automatically generated incident tickets from OBM events
- individual ticket case-exchange with other products
- using CMS-UI (formerly UCMDB-Browser) to work with CIs and their relations
- using OO for automation